Return & Exchange Policy

Return & Exchange Policy
We Accept Returns and Exchange

1. How do I make a return?

First e-mail us at support@lightwy.com. and let us know your order number. Then we'll send you a free return shipping label.. All returned items will be inspected to see if you have the qualify for a refund. Please ensure that the original appearance is not damaged, no stained and no used. If the goods are damaged due to your improper operation, we refuse to return the goods.

2. What is the return period?

We provide a refund & exchange period within 30-calendar-day of the date that you receive your package.

3. Do I have to pay for the return shipping?

A. Personal Reason: Dislike/Unsuitable for Return

No, you don't need to bear the return shipping costs.please send an email to us at support@lightwy.com. with your order number details. we'll send you a free return shipping label.

B. Quality Problem: Wrong/Damaged Products for Return

No, you don't need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you some solutions. we'll send you a free return shipping label.

4. How to Exchange?

First e-mail us at support@lightwy.com. and let us know your order number. Explain why you want to exchange and exchange what. Our customer service will look into the case once we receive your email, then offer you some solutions.

5. Do I have to pay for the exchange shipping?

A. If you want to exchange an item without any quality problem for exchange, please send an email to us at support@lightwy.com. with your order number details. we'll send you a free return shipping label.

B. If the item you received has any quality problem, such as wrong or damaged products, you don't need to pay for the shipping of exchange. Just send us an email with your order number details, it will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

6. When will I receive my exchange?

We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders. Usually orders take 7-15 business days to be delivered with standard shipping.

Contact Us

Email: support@lightwy.com
Work Phone: +86 13689541748
Working Hours: 9:00 am-6:30 pm GMT+8
Company Address: 321 Building A, No.2 Fu'an Avenue, Longgang District, Shenzhen, Guangdong Province, 523695, China

We will reply you within 24 hours after receiving your email. If you have any questions, please email us. This is the most effective way to solve the problem. Note that it may be in the spam mailbox.