We accept returns. We provide a 30-calendar-day return policy (shown by the delivery information) after you receive the goods.
Please tell us your order number, describe the problem with the product, and provide us with pictures that show the problem.

Our customer service department will reply to you within 24 hours after receiving the email.

Please do not return your product directly to the address on the package you received. The return address provided by our customer service is the only valid one! Any return or exchange is only valid after acceptance by our customer service department. The return must be sent within 7 days from the date you receive the return instructions. Late returns are not accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lightwy.com. If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lightwy.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order cancellation request
Please send the request within 24 hours after placing the order. If the order has been shipped, the order cannot be cancelled.

Refund
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund. If you are approved, your refund will be processed and the credit line will be automatically deducted from your credit card or original payment method within a certain number of days.

* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.


Delayed or lost refund
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. There is usually some processing time before refunds. If you have completed all these operations but still haven’t received a refund, please contact us via email.

 

Contact Us

  Email: support@lightwy.com
  Work Phone: +86 13689541748
  Working Hours: 9:00 am-6:30 pm GMT+8
  Company Address: 321 Building A, No.2 Fu'an Avenue, Longgang District,      Shenzhen, Guangdong Province, 523695, China

We will reply you within 24 hours after receiving your email. If you have any questions, please email us. This is the most effective way to solve the problem. Note that it may be in the spam mailbox.